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Making a Reservation |
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How do I reserve my hotel room ?
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Making an online reservation
with Hotelzinfo.com is easy.
Just complete and send the reservation form making sure that you
have given us your e-mail address
As soon we receive your request we will contact your chosen hotel
to confirm the reservation. It is our policy to reply to all
request within 24 to 48 hours (this time may be longer
during high season, weekends, fair periods or special events).
Making a reservation through Hotelzinfo.com requires payment with
a credit card, Paypal.
Please read our
Deposit and Cancellation policy
before making payment.
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Do you have rooms available at a xyz123 dates ?
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Due to our high volume of reservations,
our consultants are unable to do individual availability checks
for clients. We only perform hotel reservations. To make a booking,
you must submit a reservation form and provide your credit
card details. Then we will check availability with the hotel and
revert.
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I don't want to make a reservation online, what can I do ?
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You can reserve by phone or
by fax : You can call our 24/7 call center or send us
a fax using our form at any of our worldwide numbers : Please
click here to see our phone and fax numbers
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Can I make a reservation directly through the hotel ?
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The special rates listed are
only available through our service. If you would like
to make a reservation directly with the hotel you will need to
contact them directly.
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What if the hotel that I selected is not available ?
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You will be notified via an
e-mail (within 24 to 48 hours after placing your order)
and you will not be charged.
We will do our best to suggest you an alternative hotel.
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What is the latest time that I can make my reservation ?
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Even if we
accept all bookings that are made on the check-in date,
we can only garantee bookings made at least 2-working days (not
including Sun & Public holidays) before the check-in date
(if the hotel has not already been fully
booked). Any the earlier you book, the better chance
you have to get a confirmed reservation.
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How far ahead can I book? Can I book say 12 months in advance
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You can book say 12 months in advance,
but please ensure you remember you have made the reservation.
During the reservation process, you will be offered to receive
a reminder for your convenience (a month, 15 or 7 days prior check
in).
Note that you credit card will be charged
when you receive your email confirmation.
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Can I specify my room preferences (preferred floor, non smoking
room,...) ? |
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If special requests are accepted by
the lodging, a section will appear on the Reservation Form
to insert such requests and submit them to the hotel. The hotel
staff will do their best to accommodate special requests. We
cannot guarantee that your requests
will be granted because they depend only on the hotel availability.
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How do I make a reservation for someone else ?
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To complete a reservation for someone
else, simply type in his or her name instead of yours for
guest name. Use the billing address for the credit card
you are using as the address. Don't forget to use your email
address to receive your confirmation information.
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What happens to my hotel booking if my flight is delayed ?
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Please inform
directly the hotel as any additional or no charge will
only depend on the hotel policy.
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Confirming a Reservation |
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What happens when I make a reservation ?
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Reservation requests will result in
a new screen showing your booking's status. Additionally, all
reservations will be followed up within a few hours with emails
to confirm your booking or suggest you alternative solutions if
the hotel has been fully booked. |
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What sort of acknowledgement will I receive when I book a
hotel room ? |
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When the booking is confirmed (by
email and SMS if you request so), the payment will be processed.
A hotel voucher will be sent directly to the hotel which you made
a reservation with.
You will also be able to print your reservation confirmation
voucher that you may be asked to present front desk upon
checkin. Generally, you only present your identification to the
hotel reception when you check in.
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What is a CONFIRMATION VOUCHER ?
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Once the room is confirmed, we will
send you by email a confirmation voucher detailing
all the reservation and price conditions.
We invite you to make printout of this voucher to be kept and
presented at the time of your check-in. Your voucher
will be accompanied by a booking confirmation number; make sure
to have it in hand upon arrival.
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How do I know if my hotel reservation is confirmed ?
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We will send you a confirmation
email. We can also send you a message by SMS
(Short Message System) directly to your mobile phone
if you request so during the reservation process.
This email will include a voucher
containing the dates and details of your reservation . Note that
the voucher
attached to the mail must to be kept
until you arrive at the hotel.
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Do I need to confirm my booking with the hotel directly ?
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No. The
Confirmation Voucher printed from the confirmation
mail is all you need.
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How long does it take to get a confirmation ?
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24 to 48 hours except for special
cases (during fair periods, weekends, high season, or special
events...). It may sometimes take only a few hours: we are trying
our best to get back to you as soon as possible.
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How do I check on my request for a lodging ?
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You can view your reservation status
following the link included in the mails you have received or
by clicking
here.
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Changing/Cancelling a reservation |
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What is your cancellation policy for hotel reservations ?
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If you cancel the reservation :
= More than 7 days preceding your
check-in date : attract 15USD
( banking fee + administration fee )
= 7 days or Less
preceding your check-in date : attract 1 night room
charge
or in case you stay only one night the full amount will be charged.
Any policies dictated by the hotel will always supercede those
stated here. In such case our Customer Service Agents will of
course inform you clearly and completely. Otherwise it will
follow the cancellation policy.
Any Amendment will be charged for 10 % of the difference,
in case the new amount is lower.
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How about the Credit Cards Refunds ?
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Please note that refunds will be made
in the form of a credit to your card account.
All credit card refunds will be processed in a timely manner.
The refunds process is dependent on your billing cycle with
the credit card company. Once the refund instructions leave
our office it can take anywhere from 15-45 working days for
the proceeds to arrive in your account. For more information
of the refund, feel free to contact to our accounting department
by email
accounting@Hotelzinfo.com or our
Customer service
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Children Case |
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Do children receive discounted rates ?
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The policy regarding child reductions
varies from hotel to hotel. Where these discounts apply, they
are passed on to you. This can be verified on the hotel booking
detail screen where the booking total is confirmed prior to payment
being taken.
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How much is charged for children staying with their parents
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Usually
children under 12 years of age stay for free in their parent's
room using the existing bedding. The age requirement differs depending
on the specific hotel's policy. This may be listed on the Hotel
Lodging page.
The general policy concerning the charging of room an breakfast
charges for children traveling together with their parents or
family is as follows.
Children more than 12 years of age: Any child this age is considered
an adult by the hotel industry. Normal charges will apply both
for the room and the breakfast.
The child supplements will apply to children between the ages
of 2-12 years (unless a different age range is specified). They
only apply in twin or double rooms.
Child supplements will not be available if the child age is not
specified at the time of booking and we will charge for three
adults in a triple room if this information is not supplied.
Free cots for babies are only suitable for children under 2 years
old. |
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Do hotels have minimum age requirements ?
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Please be aware that some hotels,
foreign and domestic, may have minimum age restrictions or requirements
when reserving a room. Please inquire with the hotel directly. |
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Site Security & Privacy Policy |
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How safe are my credit card details ?
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For secure online payment, we use
Secure Socket Layers (SSL)
to ensure the privacy of the information provided to us and at
no time are your debit/credit card details transmitted unencrypted
over the internet. For further information, please refer to our
privacy statement.
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What do you do with my personal information?
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We have the utmost respect for your
privacy and security. We never divulge
any information in our fully encrypted database account
to anyone without your consent. Once you enter the reservations
system to book a reservation, you are automatically taken into
a secure booking engine that guarantees a safe and smooth transaction.
We are very confident about the Internet security provided by
Secure Sockets Layer protocol (SSL). The security
features built into Internet Explorer, Netscape Navigator, and
AOL, protect your Internet communications with: server authentication,
privacy using encryption, and data integrity.
We take the issues of privacy and security very seriously. For
peace of mind, please refer to our
extensive privacy statement. |
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Prices & Payment |
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Are the rates on your site per person or per room per night
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The quoted room rate is per
room per night. The rate will reflect the number of
persons you entered on the Search Form. It is for one person if
you selected one person and it's for two people if you selected
two people.
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Are taxes included in the rate ?
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Yes,Taxes and service charge
are included in our special Internet rates,but you have to pay 7% Transaction Charges extra ( non-refundable).
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What credit / debit cards are accepted ?
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We currently accept the Payments by Paypal,Visa and
Mastercard credit cards.
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My credit card number is correct, but it is not accepted.
Why ? |
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There are a few possibilities:
- Your card type is not accepted at the hotel.
- The card expiration date precedes the reservation date.
- You have reached your credit limit.
- There is a computer error.
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Why is the price different to when I last checked ?
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A part from changes that may be made
to reflect market conditions, the prices are shown in the currency
requested by the user and these are subject to currency fluctuations.
Therefore there may be slight variations in price on a daily basis
that will reflect any movement in the currency exchange levels.
Once a booking has been created however, the currency exchange
rate for that booking is fixed as those at the booking creation
date, even if further items are added to the booking. Most importantly,
the prices include service charges, local taxes and in many cases
breakfast.
DISCLAIMER : Please note that the published
prices on Hotelzinfo.com may change at any time without notice.
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When will I be charged ? |
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Once we have received your funds,
we simply keep it in your account order to guarantee / secure
your booking. Until the hotel accepts your booking, your amount
is 100 % secure. We will charge your credit card in US dollar
for the hotel room only after having
supplied you with a confirmed reservation.
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Is there any fee using our booking service ?
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There is no
charge, no fee to use our booking service for room
reservations and, in fact, you will usually save a lot of money
by booking at our special rates (up to 75% discount on walk in
rates).
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Miscellaneous |
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How do I get to the hotel ? |
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All hotels on Hotelzinfo.com have
a report that contains information relating to its location. It
is your own responsibility to arrange travel to and from the hotel.
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Is there a hotel shuttle service to/from the airport ?
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You can easily find different
kinds of Limousine Car Service at any airport.
We do recommend you to use this service since it is the
cheapest which is always
available.
Many hotels offer shuttle
service to and from the airport. This may be listed on the Lodging
Information page. If it is offered, there may be a charge
by the hotel for this service but it is often free
for hotels close to the airport. Besides, some hotels have their
own transportation service for additional transfert in the city.
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Is parking available? Free parking? Long-term parking ?
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Most hotels
and vacation rentals offer free parking to their guests,
although some may charge. Long-term parking is offered at the
discretion of the property (often in conjunction with park and
fly rates). This may be listed on the Lodging Information page.
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What are the different room categories ?
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Generally hotels tend to place their
bedrooms within four different categories :
Standard
Deluxe
Super
Deluxe
The actual differences between the bedrooms varies from one hotel
to another, with executive being the highest standard of room.
Single Room
A single room is designed to accommodate one person only. The
room contains one single bed or twin bed.
Double Room
A double room is designed to accommodate two people only. The
room contains one queen bed or king size bed or if not available
a twin bed.
Twin Room
A twin room is also designed to accommodate two people only. The
room contains two single beds or if not available a king
size bed.
Family Rooms There are two main types of family rooms, as follows
:
Triple Room
A triple room is designed to accommodate three people only. The
room will contain either :
One queen and one single bed
Three single beds
Please specify which option you require when sending your
reservation form.
Quad Room
A quad room is designed to accommodate four people only. The
room will contain either :
Two queen beds
One queen and two single beds
Four single beds
Please specify which option you require
when sending your reservation form. We can also assist you in
seeking accommodation that can accommodate more than four people
in a room. Please specify the number of people in your party
when completing your reservation request form.
Note that all kinds of room category
are on request and depend on room availability.
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What is Hotel Rating form / Review ?
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We also encourage you to send us a
note upon your return from your trip and submit a Hotel
review for the hotel(s) you stayed at. Your Hotel's Review
will be shown at that hotel information page.
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What are the check in and check out times ? |
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Normal policy of hotels displayed
on our web site is for check in time from 12:00 PM (12:00 hrs.)
and the check out time before Noon (12:00 hrs.)India Time.
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Is breakfast included ? |
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Yes, unless
stated otherwise, all taxes
and breakfast are included in the price. Effectively
this means that the room rate quoted is the total price for the
room, and taxes or service charge will not be added to your bill.
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Can I have vegetarian food ? |
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Just select
your preference on the special request part of the
reservation form.
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Do you recommend a Travel Insurance ?
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We strongly recommend that all clients
take our travel comprehensive insurance when making a booking.
We recommend that insurance covers loss of deposit and other monies
through cancellation, loss or damage to personal baggage and loss
of money, medical expenses, and additional expenses to cover hotel
accommodation and rapatriation costs should any services need
to be extended or curtailed due to illness or other insurance
risk.
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Who do I contact if I need help ?
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You can contact our
Customer Service.
we are available 24hrs a day, 7 days a week.
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What about the special discounts ?
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Our Special Internet Rates save you
money. Because of the large number of lodging reservations we
process, we are able to negotiate special rates with the properties
directly. These rates are lower in most cases than the normal
rates you could receive by contacting the property simply because
of our buying power. To secure your reservation, we require up-front
payment with your credit card. This ensures you have a room when
you arrive so you are not "bumped" or "overbooked."
Booking a room with our Special Internet Rate gives you both savings
and security. You can't beat that!
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Where can I find information about the city I want to stay
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Just check our Travel
Information Section on Hotelzinfo.com. |
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